Now Hiring - Account Manager in Mt Lebanon, PA

Job Description

Dont wait, take the next step in your career today.

James L. Smith Insurance in Mt. Lebanon, Pennsylvania, is looking for a motivated and dynamic individual to join our team as a Full-Time Commercial Lines Insurance Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. You will be responsible for providing excellent customer service and support on Commercial accounts to help businesses protect their assets. You will help them ensure they have the coverage they need.

No prior experience in Commercial Lines? No problem!

This is the perfect opportunity to transfer your personal lines experience to break into commercial lines. Youll have the opportunity to grow your knowledge of the insurance industry and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know about commercial lines products and services. You will even have the opportunity to move up into a sales position if desired.

Are you an Experienced Commercial Lines CSR? Incredible!

You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge of commercial coverage with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.

Apply now to join our team and our commitment to client satisfaction and success.

Salary Range: $50000.00 - $70000.00 per year

• Health Insurance
• Healthcare Spending Account
• Disability Insurance
• 401K Plan
• Paid Holidays
• Bonus Opportunities
• Paid Time Off (PTO)
• Mon-Fri Work Schedule

• Handle all incoming claim calls from customers and follow-up.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Schedule appointments for sales staff to meet prospective customers.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Presents and explains insurance policy options based upon prospective client needs and their personalgoals.
• Provide customers with additional information about new products and services.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Work independently and as part of a team.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Develop and implement new marketing and sales strategies.
• Handle customer renewals.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Follow through and exceed current and prospective client expectations.
• Works well with other employees and is a team player with a positive attitude.
• Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
• Ability to identify and solve problems, think critically, and make decisions quickly.

We are an all lines Property and Casualty insurance brokerage located in Mt. Lebanon, PA. The agency was founded in 1960 and currently handles $15 million in premium volume. We are 75% Commercial, 15% Personal and 10% benefits.